Frequently asked questions

Any devotee of marriageable age connected to an ISKCON centre, whether or not you have taken initiation. You will need a counselor at your centre who is willing to verify your bio-data.

You are welcome. Initiation is one of the things a bio-data records, not a condition of registering, and many devotees here are not initiated.

Because verification is what makes this different from a public matrimony site. Somebody who actually knows you confirms what you have written, which is the assurance every other devotee here is relying on.

Yes. A parent or sibling can hold the account, and the bio-data records that they are doing so.

No, whatever the reason you are given. Nobody from this community will ever ask you to send money to another devotee. If anyone does, stop and tell your counsellor.

Usually five to seven days with your counselor, and a similar period with the Marriage Board. You are told at each stage where it has reached.

That is not a refusal, and it is the normal way a bio-data improves. They send a note saying what needs correcting, you change it, and it returns to the same place in the queue.

Your own counselor and the Marriage Board, and nobody else. No other devotee can see a bio-data that has not been approved, whatever their role.

Nobody, until both you and another devotee have expressed interest — that is the default, and you can change it in your settings. Photographs are stored privately, are never public, and every link to one expires within minutes.

Only the Marriage Board and your own counselor, until the Board releases your details after a mutual expression of interest. No devotee can reach your contact details by browsing.

The Marriage Board has learned that a few difficult subjects — health, financial difficulty, and history of abuse — matter for a lasting marriage and are hard to raise later. Your answers are encrypted, are read only by Board members, every reading is recorded, and they never appear on your bio-data, in search, or in any PDF.

No. Every page of the signed-in application refuses to be indexed, and a bio-data is visible only to signed-in devotees whose own bio-data has been approved.

Yes, at any time, from your settings. Pausing hides it from search immediately. Deleting removes your personal information and your photographs after a short grace period in which you can change your mind.

Yes. Settings gives you a single file with your bio-data, your confidential answers, your photographs' details, every approach you sent and received, and the record of every message we sent you. It downloads to your device; we do not email it and we keep no copy.

Tell your counselor and the Marriage Board. Every bio-data carries a way to report it, and a report reaches a moderator rather than the devotee you are reporting.